Additional Services & Fee Policy

Any service, task or cost that is not expressly included in the accepted Commercial Offer is an Additional Service.

The fact that a service is related to the Client's business, or connected with a service included in the package, does not mean that it is included in the package.

Work that exceeds the service allocations, reporting frequencies, transaction volumes or other limits defined in the Commercial Offer is also an Additional Service.

Unless expressly listed in the accepted Commercial Offer, the following services and costs are not included in the annual packages. The list is illustrative and not exhaustive.

Billed separately:

• Opening corporate bank accounts.
• Opening additional bank accounts.
• Bank account maintenance.
• Ongoing bank account administration outside the agreed scope.
• Bank account fees.
• Transaction fees.
• Bank transfer fees.
• EMI account opening.
• EMI account maintenance.
• Payment provider onboarding.
• Payment provider application fees.
• Payment gateway setup.
• Payment processor configuration.
• Banking due diligence projects.
• Additional banking documentation.
• Special bank compliance requests.
• Additional correspondence and applications.
• Banking relationship restructuring.

Billed separately:

• Company incorporation.
• Additional corporate entities.
• Company liquidation.
• Company dissolution.
• Corporate restructuring.
• Share transfers.
• Director changes.
• Nominee director services.
• Registered office services.
• Company secretary services outside the package.
• Additional statutory filings.
• Corporate certificates.
• Special corporate documentation.
• Changes to company ownership or structure.

Billed separately:

• Historical bookkeeping clean-up.
• Accounting corrections for previous periods.
• Extraordinary accounting work.
• Additional management reports.
• Special financial investigations.
• Independent audits.
• Complex tax advisory.
• Tax investigations.
• Additional financial modelling.
• Custom financial projects.
• Special financial forecasts.
• Work exceeding agreed reporting and transaction limits.

Billed separately:

• Court representation.
• Litigation.
• External legal counsel.
• Legal opinions.
• Contract drafting outside the agreed scope.
• Debt recovery.
• Court fees.
• Litigation expenses.
• Regulatory applications.
• Gaming licence applications.
• Payment licence applications.
• Regulatory investigations.
• Special AML remediation.
• Complex KYC investigations.
• External compliance consultants.
• Regulatory appeals.

Billed separately:

• Government charges.
• Statutory fees.
• Notarisation.
• Apostille.
• Certified translations.
• Courier services.
• Travel.
• Accommodation.
• External professional services.
• Urgent and out-of-hours requests.
• Special administrative projects.

Additional Services may be charged at:

• a fixed project fee;
• a separately agreed service fee;
• an hourly rate, as stated in the quotation or the Service Agreement;
• a third-party pass-through cost; or
• a combination of these methods.

The applicable method and amount are stated in the written quotation for each Additional Service, or in the Service Agreement where rates have been agreed in advance.

All prices are quoted in EUR and are exclusive of VAT. VAT will be applied where legally applicable, depending on the nature of the services, the Client's location and VAT status, and the relevant tax rules. The applicable VAT treatment will be confirmed in the Service Agreement and/or invoice.

Additional Services are provided only under the following procedure:

1. 1.The Client requests an additional service.
2. 2.NEXORA CONSULTING LTD evaluates the request.
3. 3.NEXORA CONSULTING LTD provides a separate written quotation.
4. 4.The Client approves the quotation in writing.
5. 5.The Client pays the required advance payment or deposit.
6. 6.NEXORA CONSULTING LTD commences the additional service.

All additional charges are communicated to and accepted by the Client in writing before the work commences, except properly authorised expenses and other arrangements expressly agreed in the Service Agreement.

NEXORA CONSULTING LTD is not obliged to perform any Additional Service without written approval and receipt of any required advance payment.

NEXORA may require full advance payment for Third-Party Costs, bank and payment provider applications, company formation, regulatory projects and external professional services.

Third-Party Costs are passed through to the Client. Where the Client has expressly authorised such costs, it remains responsible for all costs properly incurred within the authorised scope, regardless of the outcome of the related application, project or proceeding.

Third-party institutions and professionals may require their fees to be paid directly by the Client. Such fees are not included in NEXORA's quotations unless stated.

Requests that must be handled urgently, outside normal Business Days or outside the agreed service levels may be subject to an additional charge, which will be confirmed in writing before the work begins.

If the scope of an approved Additional Service changes, or unforeseen work becomes necessary, NEXORA will notify the Client and provide a revised quotation. Additional work proceeds only after the revised quotation is approved in writing.

Additional Services are invoiced in accordance with the approved quotation. Invoices are payable within the period stated on the invoice. Late payment, suspension and termination are governed by the payment provisions of our Terms & Conditions and the Service Agreement.

To request an Additional Service or a quotation, please contact NEXORA CONSULTING LTD by email to info@nexorapays.com.